Thursday, October 6, 2011

Where's My Salon Size?!


I am sad to “officially” announce that 16oz Salon Size bottles of Hemp Satin Shampoo and Crème Conditioner have been discontinued. *Sadface* Let me tell you why...

Our primary supplier for organic, raw materials has raised their prices. Rather than pass the monetary increase on to my customers, or purchase lower priced, questionable materials, the difference is made up by dropping the larger sized bottles. HOW does removing a product that sells so well help save money?? Let us do some math...

8 ounce bottles cost $8.99 while 16 ounce was only $14.95...saving you $3.03 when the larger size is purchased. I can only make 32 ounces of product at a time. Only 2 of the 16 ounce bottle or 4 of the 8 ounce. 16 ounce bottles actually cost me more time and product to make. Add to that, having to purchase the additional bottles in the larger size, with additional shipping charges and salon bottles required a separate sized shipping box, along with larger product labels...

So my options were to increase BOTH sizes $4.00 OR drop the larger bottle. It felt fair to not increase prices but drop, yes, one of my best selling products in an effort to keep my prices steady for you.

I have gotten many many many emails and at Luxury Lane Soap there is a complete open door policy. You have a direct line to me all of the time, over multiple mediums and I am so happy so many of you contacted me with questions. Not a single one of you was demanding or rude and I am glad to be in such excellent company.

I hope that answers everyone’s questions. Email me if it didn’t and I am happy to post edits here.

Side note...My days have been starting around 5am and ending around 11pm. I have a serious sleepy right now so I apologize for the my lack of kylee pep in this post...
♥Kylee

*Edited to add questions received...

Will you be dropping hair care scents to save money?
Fragrance options will NOT be shrinking and if there are any changes it will be to expand the scents available to you. I make my items fresh so it is never a problem switching up fragrances. If you don't see an old favorite, I am happy to make it for you. I have around 300 fragrances right now so no additional materials are required.

Will trial size bottles ever be available?
I have been promising this for months and I have finally found decently priced 1 ounce bottles! These will be limited edition until the bottles run out and then I will start looking for bottles again. Custom scents will not be offered at this size, sorry. 

How about a solid shampoo?
Honestly, I have never made one that I personally liked. My hair is longer than mid back length and it is dang near impossible for ME to use a solid. >.< I am happy to begin working on one again, in a limited run, if you promise to give me feedback. :D

2 comments:

Anonymous said...

"complete open door policy"

Regarding that, I just received my first shipment from you in the past month and noticed a card that says you are "green" and environmentally friendly but then i went to follow you on twitter. To my surprise you eat meat, which even "grassfed" cows are still the worst thing you can do for the environment. You can't be a environmentalist and a meat eater according to the UN. So I just found that a bit misleading. Maybe you are only referring to your products but it's not clear.

However, I noticed most of your soaps contain palm oil, which is horrible for the environment and locals health as well. I know how great "labels" can be to make profits but in all honesty it's not fair to mislead the consumer who may not be aware of the damage such ingredients cause.

Also as a fellow Etsy craft maker, it concerns me that you use trademark logos for your soaps which is not legal or fair. Not only to the companies that created that art but to other members who are trying to make an honest living.

Thanks for reading. Hope you consider these issues in the future.

-Jessie

Kylee Lane said...

Anon Jessie- Thanks for the questions! I dedicated an entire blog post to addressing everything. Yay! Thanks for reading! -Kylee

http://luxurylanesoap.blogspot.com/2011/10/dear-anonymous-jessie.html